Frequently Asked Questions

? Where are your Offices?

We have branches in Mombasa, Kisumu, and Nairobi CBD - Our Branches

? What are your operating hours

Mon-Fri 8:30am-5:00pm

? How can I pay for my policy?

a. General Insurance
M-PESA Pay bill number (501800)
Account (policy number/ car registration)
Bank - NCBA BANK (Wabera branch)
Account Number : 6464850029

b. Life Assurance
M-PESA Pay bill number (808900)
Account (policy number)
Bank - NCBA BANK (Wabera branch)
Account Number: 6464850081

? How can I verify my insurance certificate?

Customers can be able to query and verify the status of their insurance by dialling *352# or via the AKI Vehicle Insurance Certificate (AKI VIC) app available for both Android and IOS devices.

? How much do you charge for car insurance?

There are various factors to consider when taking car insurance. Kindly reach out for further assistance .

? How can I cancel my policy?

Write to instruct your broker/ agent or to the insurance company to cancel your policy. This must be done within 30 days of commencement of cover and refunds on a pro-rata basis for premium paid.

? What do I do in the event of a claim?

In the event of any claim, you should notify Cannon General Insurance or your Agent/Broker immediately and provide us with full information as soon as possible.

? What is excess?

This is the amount of loss to be borne/paid by the insured in the event of a claim as stated in the primary policy schedule or insurance contract.

? How do I report if I’m not satisfied when a claim is declined

In the event of a dispute between you and your insurance company you can contact IRA through the contacts below.
Insurance Regulatory Authority (IRA)
P. O BOX 43505 – 00100 NAIROBI
Zep- Re Place Longonot Road – Upper Hill, Nairobi
Tel:(254)- 020-4996000,
Mobile:(254)- 0719047000
Complain: complaints@ira.go.ke

? How can I contact you?

Email: info@cannon.co.ke

? How do I request for a quote?

Visit any of our branches or the head office or send an email to info@cannon.co.ke or get a quote Here

? How do I launch a claim?

Visit any of our branches or the head office or send an email to info@cannon.co.ke