The role will be responsible for evaluating the risk of inbound business, determining its acceptance, and ensuring compliance before proceeding. Additionally, the position will manage renewals and work to achieve a high percentage of business retention through strong relationships and excellent service.

Key Responsibilities

Follow through on renewal of existing business to achieve retention above 85% of the renewal business in the assigned portfolio.
Ensure strict compliance with cash and carry guidelines, effect cancellation for policies not paid up within agreed timelines and submit debt collection reports as required.
Ensure debt collection and adherence to credit control policy by all in the team.
Pursue and collaboratively prepare/acquire competitive business quotations and follow up the same with the marketer until the prospective business is secured and correctly underwritten.
Ensure proper underwriting parameters are followed in risk assessment and risk acceptance.
Prepare and dispatch underwriting documents and policy documents within the set TATS and communicate to intermediaries on confirmation of policy documentation receipt, endorsements, and others.
Continually review the performance of accounts/products and advise the supervisor on any concerns with a view to remedy in a timely manner.
Engage with existing intermediaries and handle their queries while ensuring accuracy in both written and spoken communication.
Liaise with the Reinsurance section regarding risks requiring Facultative RI placements and special Treaty Considerations.
Ensure that there is a balance and no gap between the sales and the underwriting processes in the execution of duties for smooth departmental growth.
Ensure adherence to all sales, underwriting and compliance guidelines for all business engagements including the TCF and AML.
Ensure that all customer service matters are handled effectively including but not limited to; timely delivery/communication of quotations, claims feedback, documentation, commissions payment etc.
Participate in preparation of monthly reports on business retention and premium collection efforts and achievements.

Qualifications and experience:

Insurance or business degree
Progress in ACII/IIK
3 years’ experience in a similar role

Knowledge, Skills and Abilities:

Good customer service, communication and negotiation skills.
Advanced knowledge of Insurance principles and practice
Expert knowledge of claims processing
Well versed in local legislature that impacts various insurance and policies
Seasoned knowledge of industry practice with respect to knock-for-knock agreements